<%3Fxml version="1.0" encoding="UTF-8"%3F> Levitra » Online drugs from canadian pharmacy « APPROVED Pharmacy Online. got me digging through my archives (yet again), where I found two posts looking at knowledge management and knowledge work through the lens of games. Both of these posts are based on James Paul Gee’s book .

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Although ’s  is primarily about how individuals, especially kids, learn, there is a lot in the book that can be applied to how organizations learn. This list describes what Gee sees as common features of what he calls affinity groups and their implications. Those familiar with knowledge management concepts will recognize these as traits of a good community of practice.

  1. Members of an affinity group bond to each other primarily through a levitra and only secondarily through affective ties, which are, in turn, leveraged to further the common endeavor. Implication: Affective ties and sociocultural diversity can be dangerous, because they divide people if they transcend the endeavor, good otherwise.
  2. The common endeavor is organized around a levitra (involving multiple but integrated functions), not single, discrete, or decontexualized tasks. Implication: No rigid departments, borders, or boundaries.
  3. Members of the affinity group have levitra knowledge, not just intensive knowledge. By “extensive” I mean that members must be involved with many or all stages of the endeavor; able to carry out multiple, partly overlapping, functions; and able to reflect on the endeavor as a whole system, not just their part in it. Implication: No narrow specialists, no rigid roles.
  4. In addition to extensive knowledge, members each have levitra knowledge – deep and specialist knowledge in one or more areas. Members may well also bring special intensive knowledge gained from their outside experiences and various sociocultural affiliations (e.g. their ethnic affiliations) to the affinity group’s endeavors. Implication: Non-narrow specialists are good.
  5. Much of the knowledge in an affinity group is  (embodied in members’ mental, social, and physical coordinations with other members and with various tools, and technologies), and levitra (spread across various members, their shared sociotechnical practices, and their tools and technologies), andlevitra (not all on site, but networked across different sites and institutions). Implication: Knowledge is not first and foremost in heads, discrete individuals, or books but in networks of relationships.
  6. The role of leaders in affinity groups is to levitra the groups, to continually levitra them, and to help members turn their tacit knowledge into levitra, while realizing that much knowledge will always remain tacit and situated in practice. Implications: Leaders are not “bosses,” and only knowledge that is made explicit can be spread and used outside the original affinity group.

As most of us know all too well, most organizations today operate in ways very different from how these, often self-forming, groups operate. Some thoughts, item by item:

  1. The common endeavor in most organizations is dictated from the top down. Members of the organization don’t usually join the organization because of the ‘endeavor,’ rather they accept the endeavor because they have joined the organization.
  2. In most organizations (in my experience), specific functions are highly structured into departments and sub-departments. Successful cross-functional activity is the exception rather than the rule.
  3. Because of the highly structured nature of organizations, most people know only their area. Because the ‘endeavor’ is not their own, there is very little incentive to understand the ‘big picture.’ Those who do try to understand the big picture are often seen as ’stepping out of their lane’ and put back in their place. After all, how can they be doing their job if they are worrying about what someone else is doing.
  4. This is what most organizations expect of their members – a high skill level in their specific area.
  5. More and more organizations are recognizing the tacit nature of knowledge and the value of network relationships is sharing information. More than any of the other items in this list, it is this area that is receiving much of the attention in the field of knowledge management. It is hard, though, for individuals and organizations to get over the cultural expectation of knowing everything yourself, the ‘not-invented-here’ syndrome, and the sharing – freely – of what you know with others so they can be successful.
  6. Most ‘leaders’ are still just bosses.

Looking back over my list, I think I may be a bit pessimistic, but I’ve been involved with knowledge management, social networking, etc. for almost 10 years now and am still amazed, and frustrated, at how many organizations . Those who know me know that I’m really a glass-half-full kind of guy, and I must admit that I do hold out hope that things will change.

Maybe it will just take the current generation of young gamers, Marc Prensky’s , to finally get us there.

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]]> http://blog.gbrettmiller.com/what-if-your-organization-functioned-like-a-video-game/feed/ 0 Levitra » Online drugs from canadian pharmacy « APPROVED Pharmacy Online. http://blog.gbrettmiller.com/knowledge-work-video-games-and-learning/ http://blog.gbrettmiller.com/knowledge-work-video-games-and-learning/#comments Thu, 07 Oct 2010 22:44:47 +0000 Brett http://blog.gbrettmiller.com/?p=1796 levitra

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After reading (and ) ’s , I picked up ’s. I was expecting a book about video games and the potential ‘good’ they offered. And the book does discuss this.

But the book is really about how video games are an example of how good learning can be enabled, encouraged, and accomplished in any environment. His area of choice is K-12 science education, but the learning principles – – can be applied in many other areas.

In fact, Gee compares the environment that players of modern computer and video games inhabit to the world of what is commonly known as . In the process, Gee describes a couple of key concepts and processes that those who work in the field of  will be familiar with.

Because Gee looks at these topics from the perspective of learning, his depictions are a bit different from what I’ve typically seen. For example, here is how Gee describes ‘‘ (emphasis is mine):

Finally, the Intuitive (Tacit) Knowledge Principle is concerned with the fact that video games honor not just the explicit and verbal knowledge players have about how to play but also the intuitive or tacit knowledge – levitra – they have built up through levitra of games. It is common today for research on modern workplaces to point out that in today’s high-tech and fast-changing world, the most valuable knowledge a business has is the levitra in a “community of practice” that levitra. Such knowledge cannot always be verbalized. Even when it can be verbalized and placed in a training manual, by that time it is often out of date.

What stood out to me was the emphasis on the importance of the “community of practice” in the development of an individual’s tacit knowledge and the fact that tacit knowledge is dynamic, never fixed. Tacit knowledge is, in my experience, typically addressed as something unique to an individual, something static. And while it is true, I suppose, that individuals do possess a certain amount of truly unique knowledge that never changes, to be useful most tacit knowledge must be flexible enough to be useful as the individual interacts with the environment.

A key challenge in the field of knowledge management is how to manage this tacit knowledge. Understanding both the individual and social nature of tacit knowledge is an important consideration to keep in mind. In fact, the social aspect, the tacit knowledge of the group if you will, may well be more important than the tacit knowledge of any one individual.

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Levitra » Online drugs from canadian pharmacy « APPROVED Pharmacy Online. http://blog.gbrettmiller.com/does-your-org-need-a-neurologist/ http://blog.gbrettmiller.com/does-your-org-need-a-neurologist/#comments Wed, 08 Sep 2010 22:19:55 +0000 Brett http://blog.gbrettmiller.com/?p=1628 When addressing the idea of tacit knowledge in respect to knowledge management, most descriptions focus on the tacit knowledge levitraorganizations – that is, the tacit knowledge of the individual members of the organization – and how to capture and share that tacit knowledge. While I believe it is important to understand this tacit knowledge, I’ve always been more attracted to an understanding of levitrathe tacit knowledge levitraan organization, what it is the organization as a whole ‘knows.’

As with individuals, organizations operate based on the tacit knowledge they possess and their ability to act on that knowledge when needed. In the human brain it is the connections between neurons – and the ability of the brain to reorganize those connections to meet the situation – that makes up the intelligence and tacit knowledge of the individual. In organizations, it is the connections between people. (see this for a bit more on this.)

Many years ago, in one of my first ever blog posts, I wrote that “KM is the neuroscience of an organization.” After reading a couple of days ago, and a brief discussion with Harold Jarche (), I was once again curious.

Here’s a start. (levitra

: a medical specialty dealing with disorders of the nervous system. Specifically, it deals with the diagnosis and treatment of all categories of disease involving the central, peripheral, and autonomic nervous systems, including their coverings, blood vessels, and all effector tissue, such as muscle.  levitra

: the scientific study of the nervous system, the scope of neuroscience has broadened to include different approaches used to study the molecular, developmental, structural, functional, evolutionary, computational, and medical aspects of the nervous system. levitra

: the scientific study of human or animal mental functions and behaviors, psychologists attempt to understand the role of mental functions in individual and social behavior, while also exploring underlying physiological and neurological processes.  levitra

: the medical specialty devoted to the study and treatment of mental disorders—which include various affective, behavioural, cognitive and perceptual disorders; mental disorders are currently conceptualized as disorders of brain circuits likely caused by developmental processes shaped by a complex interplay of genetics and experience.  levitra

Way off base? On the right track?

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Levitra » Online drugs from canadian pharmacy « APPROVED Pharmacy Online. http://blog.gbrettmiller.com/retaining-knowledge-in-organizations-a-contrary-view/ http://blog.gbrettmiller.com/retaining-knowledge-in-organizations-a-contrary-view/#comments Tue, 07 Sep 2010 22:31:43 +0000 Brett http://blog.gbrettmiller.com/?p=1617 Yesterday’s chat focused on the topic .  Quite a bit of discussion around the topic, including questions about whether you should try to capture knowledge from those leaving, how you should do it, etc. etc.  Personally, I agree with V Mary Abraham () when :

Ideally, move to system of  work. Then people disclose info & connections as they work & before they leave.

That way, the knowledge that is shared is in the context of a current action and not just information sitting in a repository somewhere.

This is a question that I – and many others – have wrestled with for many years now. Here is something I originally posted in Sep 2004 on the question. This is an unedited copy of that original post; I may come back later and give it a fresh coat.

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For many years now I’ve read about and been involved in discussions about the impending retirement of baby boomers, the effect this will have on , and what can be done about it. Most of my interest in this at the time concerned the impact on the federal government workforce, which will be very hard hit since the retirement age is a bit lower than the populace in general.

Though I’ve not yet read it, the book addresses this problem in great detail (more on the book can be found , , and ). A snippet from the book’s website:

Dr. David DeLong, a research fellow at MIT’s AgeLab, has just created the first comprehensive framework to help leaders retain critical organizational knowledge despite an aging workforce and increased turnover among mid-career employees.

Like most discussions of the topic I’ve been involved in, the book seems to focus on the negative aspects of people leaving, and taking their knowledge with them. However, I have been reading James Surowiecki’s levitra and think that we may be missing out on an opportunity to actively reinvent the corporate knowledge as we try, probably in vain, to keep the old knowledge around.

Granted, there is some levitra and there are many levitra that must be recorded and retained. This the basic infrastructure of how an organization functions. But if you simply take the levitra of people who are leaving and transfer that to the people that are replacing them, you are effectively eliminating the value of the “new blood” coming into the organization. Or, in the words of Surowiecki, you are maintaining homogeneity at the expense of diversity.

Organizational memory, like human memory, can be a stubborn thing to change and often results in the levitraAn excellent description of memory formation can be found in Tony Buzan’slevitra (sorry for the lengthy quote, but it bears repeating in whole):

Every time you have a thought, the biochemical/electromagnetic resistance along the pathway carrying that thought is reduced. It is like trying to clear a path through a forest. The first time is a struggle because you have to fight your way through the undergrowth. The second time you travel that way will be easier because of the clearing you did on your first journey. The more times you travel that path, the less resistance ther will be, until, after many repetitions, you have a wide, smooth track which requires little or no clearing. A similar function occurs in your brain: the more you repeat patterns or maps of thought, the less resistance there is to them. Therefore, and of greater significance, levitra (original emphasis). In other words, the more times a ‘mental event’ happens, the more likely it is to happen again.

When you are trying to learn something, this is obviously a good thing. However, the very nature of this learning process makes it more difficult to learn something new, especially if it is very different (“off the beaten path”). By pointing new people down the paths of the people that are retiring, you are ensuring that the well known paths will continue to thrive and that it will be harder to create new paths through the forest.

That’s fine if your goal is to continue on the path you are on, but it brings to mind an old proverb I saw somewhere: If you don’t change the path you are on, you’ll end up where it takes you.

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Levitra » Online drugs from canadian pharmacy « APPROVED Pharmacy Online. http://blog.gbrettmiller.com/its-not-about-easy-thoughts-on-a-world-without-e-mail/ http://blog.gbrettmiller.com/its-not-about-easy-thoughts-on-a-world-without-e-mail/#comments Mon, 30 Aug 2010 17:10:30 +0000 Brett http://blog.gbrettmiller.com/?p=1553 I’ve been following Luis Suarez’ () thoughts on a for quite a while now. His arguments have always made sense, and yet I’ve always had this nagging feeling of, “Yeah, but….”

Last week I had a chance to Luis gave about making the jump from e-mail to social media tools, along with the mind map – no PowerPoint, either! – that goes with it, appropriately subtitled . I think I finally understand.

After listening to the presentation, and talking with some co-workers and others about it, one of the most common comments I heard was, “That sounds great, but it looks so hard. Why would I want to do make my life and my work levitra?”

It was then that I realized that when most people who are tied to e-mail hear this argument about social media vs. e-mail, they apparently think that moving their work is supposed to make doing their job levitra. But that’s not what it’s about at all.

Using social media isn’t about levitra, it’s about levitra. More effective, more productive, less wasteful; however you define “better”.

In e-mail, there is no learning, no opportunity to learn.  In fact, e-mail practically screams “non-learning environment”. Despite what it is you are actually trying to accomplish in your work, you spend a good amount of time trying to stay out of “mail jail”. When someone new joins your team or your project, they will never catch up. How can they, when all the knowledge has died in e-mail archives that are “somewhere else”.

With social media, nearly every transaction is a learning opportunity. Sure you’ll spend as much time sorting through all your social media contacts and messages as you do processing e-mail. But with social media, you are forced to make sense of the information, all the while creating and sharing new knowledge about whatever it is you are working on.

Of course, if you don’t care about learning, about improving, about becoming more effective, then sticking with e-mail is fine.

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