I read – and highly recommend – Garry Kasparov’s book How Life Imitates Chess a couple of years ago, and am thinking I should pick it back up again. If not to read in its entirety, then at least to skim through my dog-ears and margin notes. There are a lot of good insights into the nature of work today, especially what we call knowledge-work.
Knowing a solution is at hand is a huge advantage; it’s like not having a “none of the above” option. Anyone with reasonable competence and adequate resources can solve a puzzle when it is presented as something to be solved. We can skip the subtle evaluations and move directly to plugging in possible solutions until we hit upon a promising one. Uncertainty is far more challenging. Instead of immediately looking for solutions to the crisis, we have to maintain a constant state of asking, “Is there a crisis* forming?”
Solving a puzzle that you know has a solution may require knowledge, but it is knowledge that already exists. Figuring out if there is a solution to a problem, or even if there is a problem at all, requires the manipulation of existing knowledge, the gathering of new knowledge / information, and the creation of something new.
This is when knowledge work becomes art.